kat_92 Posted January 6, 2023 Share Posted January 6, 2023 I swear, I don’t even know who to complain to anymore. My oxygen prescription was sent back to my doctors because they “don’t have the equipment”. Literally, wtf. I’ve been getting tanks there for 2 years now. I’m just about ready to pull my hair out. 1 1 Quote Link to comment Share on other sites More sharing options...
chaosgoddess Posted January 6, 2023 Share Posted January 6, 2023 3 hours ago, kat_92 said: I swear, I don’t even know who to complain to anymore. My oxygen prescription was sent back to my doctors because they “don’t have the equipment”. Literally, wtf. I’ve been getting tanks there for 2 years now. I’m just about ready to pull my hair out. Is it possible the supplier is having to prioritize for Covid patients? But regardless of the reason, that absolutely sucks and I’m so sorry you’re having to deal with this stress on top of everything. 2 Quote Link to comment Share on other sites More sharing options...
kat_92 Posted January 7, 2023 Author Share Posted January 7, 2023 Update: I spoke to the manager at the O2 supply as calmly as I could. Finally got my script after hours of back and forth. It is seriously distressing how much effort it takes to get simple things so we can live without pain 3 Quote Link to comment Share on other sites More sharing options...
jon019 Posted January 7, 2023 Share Posted January 7, 2023 (edited) 1 hour ago, kat_92 said: Update: I spoke to the manager at the O2 supply as calmly as I could. Finally got my script after hours of back and forth. It is seriously distressing how much effort it takes to get simple things so we can live without pain ...woo-hoo kat...good for you....clusterheads kick ass!! ...your experience is so NOT uncommon that it boggles the mind. a business whose express purpose is to provide oxygen to scripted patients yet acting like ..."well, but not YOU"....SMFH.... ....ya gotta look at it as a "game"...i guess i learned it from negotiating business contracts, but it is a lot harder to blow off an anonymous caller or paper requestor than a real live (in our case incredibly HURTING) person. made it a point to meet and engage with a seemingly endless treadmill of O2 shop managers..... so they knew me as a person and not a "file". i aint charming, but the consequences of failure were so high i did my damndest.... with pleasant discussions and reams of medical citation documents. not saying this will always work, sometimes the corporate walls are impregnable....but it worked for me more times than not. ESPECIALLY important, just like getting that first HA specialist neuro appointment, is becoming a "regular". once achieved the hurdles can just magically melt away. and if they don't....clusterheads don't give up....the stakes are just too high...... Edited January 7, 2023 by jon019 5 Quote Link to comment Share on other sites More sharing options...
kat_92 Posted January 7, 2023 Author Share Posted January 7, 2023 20 hours ago, chaosgoddess said: Is it possible the supplier is having to prioritize for Covid patients? But regardless of the reason, that absolutely sucks and I’m so sorry you’re having to deal with this stress on top of everything. I thought it could be something like that, but she made it sound like they simply don’t carry oxygen tanks at their supply…and I was like “well I have one of your M tanks at my house right now LOL” 1 3 Quote Link to comment Share on other sites More sharing options...
jon019 Posted January 8, 2023 Share Posted January 8, 2023 .....sorry, this is a further thread jack...and liable to be missed by folks who should see it....but, sigh..i need to say..... ....adding a little bit to my "regular" and playing the "game" comments above. it happened to be convenient so i picked up and delivered my own O2 tanks...they loved it, saving them money and hassles.... AND, for me, keeping a face to the "file". also, lugging your own tank(s) with their frigging name on it makes it REALY hard to deny that they "carry tanks". the downside here is that developing a relationship with the delivery drivers can be immensely beneficial. those folks see and hear and "get" the patients at the other end of these tanks. there is many a clusterhead who can attest to delivery drivers going far above and beyond for them. also, never hurts to poke your head into the back room and introduce yourself to the techs who fill tanks and prep equipment..a thank you goes a long ways with folks who rarely see YOU..... 4 Quote Link to comment Share on other sites More sharing options...
xBoss Posted January 8, 2023 Share Posted January 8, 2023 This is the kind of nonsense that has me never having a tank yet in my life even though I'm on year 24 of CH. 1 Quote Link to comment Share on other sites More sharing options...
jon019 Posted January 8, 2023 Share Posted January 8, 2023 ...just a different game x...more like chess than checkers... Quote Link to comment Share on other sites More sharing options...
xBoss Posted January 8, 2023 Share Posted January 8, 2023 2 hours ago, jon019 said: ...just a different game x...more like chess than checkers... It's weird. I play online poker as a semi pro which is incredibly hard to do after 25 years of the game elevating but certain life stuff crushes me and I'm basically helpless. Quote Link to comment Share on other sites More sharing options...
Shaun brearley Posted January 8, 2023 Share Posted January 8, 2023 8 hours ago, jon019 said: .....sorry, this is a further thread jack...and liable to be missed by folks who should see it....but, sigh..i need to say..... ....adding a little bit to my "regular" and playing the "game" comments above. it happened to be convenient so i picked up and delivered my own O2 tanks...they loved it, saving them money and hassles.... AND, for me, keeping a face to the "file". also, lugging your own tank(s) with their frigging name on it makes it REALY hard to deny that they "carry tanks". the downside here is that developing a relationship with the delivery drivers can be immensely beneficial. those folks see and hear and "get" the patients at the other end of these tanks. there is many a clusterhead who can attest to delivery drivers going far above and beyond for them. also, never hurts to poke your head into the back room and introduce yourself to the techs who fill tanks and prep equipment..a thank you goes a long ways with folks who rarely see YOU..... So true I have a great relationship with my o2 delivery drive (Dave) I can ring him anytime day and night and if he is working he will drop everything he is doing and drop me off new o2 tanks if I'm getting low 4 Quote Link to comment Share on other sites More sharing options...
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